Every order has a unique Australia post tracking number, to find this number log into your account and view the comments section of your current order, or refer to the 'dispatched' note that was emailed. Using the Australia post tracking number which is found in the dispatched note, go to Australia Post and include your tracking number in the domestic tracking section to find out where your parcel is.

Dates can be included on the face of most charms (assuming it will fit - each design lists the maximum number of characters.) Koolaman pendants and tags do not allow stamping on the back since it leaves a slight indentation.

We recommend that you puchase blank Koolaman pendants with your initial purchase. Pendants may vary slighly over time and we do not guarantee that we will continuously stock the current items. If you think you would like to add pendants to your necklace you can order blank pendants and send them back for stamping. Please note you will be responsible for postage costs, however there is no extra cost for stamping.

Unfortunately we are unable to stamp a pendant that has previously
been stamped. Over time, the hardness of the metal changes, and this can cause
damage to the stamps we use to get the impression.  It is also near impossible to match the level
of indentation if we were to re-stamp your pendant. We could recommend adding another pendant or please contact us for any suggestions.

The fon you see on the sample is the font we use. The font size we use is pictured on the images in the product gallery. We use block letters (all capitals).

Besides alpha and numeric stamps, we have 3 additional stamps: - & . we also offer heart, star, flower stamp as seen on the Matilda pendant.

We offer Australian customers two options: $9.95 standard parcel post and a priority stamping and express post option at $14.95. Postage for New Zealand customers is $20, for all other overseas customers postage is $30.

All our pieces are gift-boxed. In the checkout be sure to let us know who to send the gift to. We'll post the Koolaman pendant(s) and we can even put in a card with your message. Don't worry, we won't send payment details with the gift.

You can order any style or length of necklace with your pendant. Select the necklace option in the checkout. Should you need to exhange your necklace please fill in the necklace exchange form and return your necklace to the Koolaman customer service team.

You can exchange your necklace, please fill in the necklace exchange form and return it with your necklace to the Koolaman customer service team.

Koolaman hand stamped name tags are not available in stores. We do however visit fairs and expos in capital cities and other selected markets. Please refer to our social media platforms for more information.